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Terms & Conditions


1. General

1.1 City Plus Card is issued by and remains the sole property of City Seasons Hotels.

1.2 Membership of the City Plus Programme, Points, Awards, Award Vouchers and Privileges are offered at the sole discretion of City Seasons Hotels. City Seasons Hotels reserves the right to decline to issue the City Plus Card at any time.

1.3 City Plus has no predetermined termination date and shall continue until such time as City Seasons Hotels decides to terminate the Programme with or without notice. Members shall have three months from the date on which the Programme termination is announced to continue accumulating City Plus Points. Starting on the date of expiry of the 3-month period, Members shall have a further six months within which they must cover all City Plus Points they have accumulated into Awards or Award Vouchers. Nine months from the date on which the Programme termination is announced, any unredeemed Points will be automatically cancelled.

1.4 City Seasons Hotels reserves the right to amend, update or change any aspect of the City Plus Programme, including the Terms & Conditions and Programme Rules at any time without advising Members. It is the responsibility of each Member to remain aware of any such amendments, updates or changes. City Seasons Hotels will publish the latest Terms and Conditions on its website

1.5 City Plus will endeavor to advice Members of matters of interests including notifying them of changes to the Programme, promotions and other offers. However, City Plus accepts no liability for requests or correspondence lost or delayed in the portal system or via electronic mail. Without prejudice to clause 1.4 above, City Seasons Hotels is not liable for and reserves the right to correct any errors in pricing, typing or description relating to any aspect of City Plus.

1.6 When a Member telephones a City Plus representative, for security reasons the City Plus representative may request personal information in order to verify the Member’s identity.

1.7 The sale, transfer or barter of any City Plus Points, Award Vouchers, Awards, Privileges or other City Plus benefits will not be permitted.

1.8 Lost or stolen complimentary vouchers redeemed points vouchers will not be replaced.

1.9 In the event of a City Plus Card being disposed of, lost, stolen or damaged, or when there is a change of a Member’s address, the Member must notify City Plus of such an occurrence immediately.

1.10 Re-issuing of los City Plus cars is charged AED 100.

1.11 Any correspondence sent to Members, whether by post or electronic mail, is based on the information given to City Plus or City Seasons Hotels. All Members are responsible for notifying City Plus in writing of any changes to their contact details.

1.12 The only valid interpretations of the Terms & Conditions shall be that of City Plus or City Seasons Hotels.

1.13 These Terms & Conditions incorporate by reference the Programme Terms & any other terms and conditions appearing on the City Plus Programme website from time to time and represent the entire agreement between City Seasons Hotels and Members in relation to the City Plus Programme. Each Member acknowledges that the Programme is not relying on any representation, warranty or other statement which is not set out in these Terms & Conditions.

2. Application for Membership and Conditions

2.1 To apply for the City Plus Card, the City Plus application form must be completed in full and handed into the hotel.

2.2 All information required for Membership must be supplied accurately and in full. City Seasons Hotels may reject any application if the required information is not supplied accurately and in full.

2.3 The temporary City Plus Card must be used only until a permanent City Plus Card and Membership pack will be issued within 10 to 15 days.

2.4 City Plus Card is valid for one (1) year.

2.5 The City Plus Card is not transferable and may only be used by the Member whose name is on it. The City Plus Card can only be used by the Member without limitation, but not by the Member’s relatives or friends.

2.6 Each issued City Plus Card has an exclusive Membership number that will be required for follow up on statements, voucher requests and any correspondence with City Plus Membership Team.

2.7 City Plus Membership is available only to individuals and not to companies, partnerships, associations, groups or other entities. City Seasons Hotels may refuse Membership without being required to give a reason for doing so.

2.8 All Members must be over the age of 21 years.

2.9 A Member of the City Plus Programme can only be issued with one City Plus Card at any given time.

2.10 The City Plus Card will not be issued to a person who is an employee of City Seasons Hotels. Relatives of any such employees may not present a City Plus Card when making use of any City Seasons employee discount.

2.11 Any Member may terminate Membership by submitting a written termination notice signed by the Member to City Plus or to City Seasons Hotels. Membership will be terminated immediately upon receipt of such notice but no rebate shall be done of the amount paid in total or partially.

3. Earning

3.1 At the time of payment, Points will be credited to your account upon presentation of your City Plus Card.

3.2 The Member is eligible to earn points on a single stay for a limit of 5,000 points.

3.3 Bookings done through Online Travel Agency are not eligible for points earning except for room service orders, restaurant bills and mini bar. 

3.4 Points earning ratio is AED 1 = 1 point or OMR 1 = 10 points

3.5 Points can only be earned when the City plus Membership Card is produced at the time of bill payment. No restrospective claims for the transaction made in the past will be entertained. 

4. Redemption

4.1 Members can redeem their accumulated points by requesting a voucher by logging in to their City Plus member account at

4.2 A member should at any given point of time have a minimum of 3,500 points in his/her account to become eligible for redemption.

4.3 City Plus Points available for redemption cannot be exchanged for cash.

4.4 City Plus points once redeemed cannot be cancelled or reversed. 

4.5 Redeemed points vouchers are valid for 6 months


City Plus Supplementary Card abides by all the rules and regulations listed above. 

For any queries, please contact City Plus Membership Team